We are committed to providing the best in service and support, aiming to ensure you are completely satisfied with your purchase.
RETURNS AND EXCHANGES
In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact us within 15 days of receiving your order at; 1-800-672-9182 or info@fps.email
Most items available for purchase from FarmTech and PetTech are refundable within 15 days from date of delivery receipt; however, the following restrictions apply:
- Our Guarantee applies for 15 days from the date of your delivery receipt.
- If your order does not arrive within 15 days from your shipping confirmation, please inform us by phone or email.
- A Return Authorization must be obtained from FarmTech prior to returning to point of purchase.
- Shipping and handling charges are non-refundable; however, in the event that we made an error in processing your order, or if the product is damaged or defective, we will be happy to refund your return shipping and handling charges.
- Items approved for return will be delivered according to FarmTech Solution’s shipping instructions. A restocking fee to 10% may apply on approved returns.
- Products being returned must be received in their original “as new condition”, fully functioning, free of visible marks, scratches or defects, and in their original packaging. This includes all accessories, warranty cards and manuals.
- Replacement or consumable items which have been opened from their original packing (extra batteries, gloves, etc.) are not returnable, unless defective or damaged when first received, in which case a Return Authorization will be required to process a manufacturer’s Warranty claim.
- All items being returned will be inspected by FarmTech prior to an authorized refund being processed and issued. Please note that missing items or parts could delay the processing of your refund and/or result in a refund adjustment for necessary repairs or replacement back to original new and saleable condition.
- All authorized refunds will be processed back to the payment type used to make the purchase.
PetTech Solutions Whelping Box Warranty
PetTech Solutions (a division of FarmTech Solutions Inc.) represents its products are fully supported by Manufacturer warranties to be free of defects in workmanship and materials to the original purchaser. For whelping box products and accessories, coverage is Two (2) Years from date of purchase from an authorized seller. This Warranty does not include improper use or installation, damage by accident or by pets, or wear and tear. No liability is assumed whatsoever regarding consequential damage from the use or misuse of this product, and in no event will the limit of liability for any claim exceed the original purchase price of the product.
PetTech will facilitate all claims promptly, fairly and efficiently with the Customer and Manufacturer, including initial assessment and, if required, when products are delivered prepaid to PetTech’s designated warranty processing facility for repair and/or replacement.
Warranty and Repairs Support
We are aligned with manufacturers offering well-constructed, high-quality products that come fully supported with manufacturer warranties. We promise that any challenges will be managed promptly, efficiently and cost effectively.
